FAQ & Information Center

Frequently Asked Questions

Where can I find my account number?

Your account number will be found in the upper portion of your statement. If you have a claim form, it will be found in block #26.

What is this bill for?

This bill is only for the services of a Physician or other healthcare provider who treated a patient in the Emergency Department, Hospital, Urgent Care or other facility. This bill may be separate from the facility bill and any other providers such as radiology, pathology, cardiology, etc. If you were treated in an Emergency Department, you will receive separate bills for other supplies and services provided during your visit.

What are my payment options?
  • Sign in through this portal and follow the Make Payment prompts. You may provide a one-time credit card or Electronic Check payment and can set up automatic recurring credit card payment plans as well.
  • You may make a payment over the phone at 1-800-225-0953 and follow the prompts to Pay by Phone 24 hours a day, 7 days a week.
  • You may contact one of our Patient Account Representatives at 1-800-225-0953 Monday – Friday 7:00am – 7:00pm Central Time. Follow the prompts to Provide Your Payment Information to a Representative.
Do you charge a fee for processing a credit card or electronic check payment?

No, there are no additional fees.

Yes, Flexible Spending Accounts, Health Savings Accounts and Health Reimbursement Accounts debit cards may be used for payment.

Unfortunately, we cannot accept Care Credit as a form of payment.

How do I update/change my insurance information?

Choose “Update Insurance” and provide us with your insurance information. Or, if you wish, you may contact one of our Patient Account Representatives at 1-800-225-0953 Monday – Friday 7:00am – 7:00pm Central Time.

Why am I being billed if I have insurance?

Please review the Transactions located in the middle of your statement. You will see if our office has filed a claim with your insurance company. If we’ve received a response from your insurance company, you may find additional information in the gray shaded area on the right side of your statement. If your statement doesn’t show your insurance was billed or if the insurance needs to be updated, please select “Update Insurance” on this portal.

I can see my insurance was billed but has not responded. What should I do?

Please contact your insurance company to check the status of the claim. Please be ready to provide them with the necessary information found on your statement. If you need additional assistance after speaking with your insurance company, please contact our office Monday – Friday 7am – 7pm CT.

My insurance tells me they paid the claim. Why are you billing me?

If they state the claim has been paid, please obtain the amount of payment, the check or payment number, date it was sent, the cashed or deposit date, the address the payment was mailed to and contact our office to provide the information for further discussion or follow up.

I received a payment from my insurance. What do I do with it?

Please deposit the check and select a payment option to pay your account.

How to Review My Statement

To help you understand your medical bill, we've highlighted information so you can quickly find what matters to you most


AccountNumber
Identification number- Please write your account number on your check.
Place of Service
Where the patient was treated.
Due date
When the payment is due.
Your Balance
The amount the patient or guarantor is responsible for after insurance payment.
Statement Messages
When present, these messages provide valuable information regarding your bill.
Transaction
Shows insurance claims filed and any payments or response(s) from your insurance. It will also show any payments our office has received.
Ways to Pay
We offer multiple ways for you to pay your medical bill including online, scan the QR Code using your mobile device, Pay by Phone, or by mail.